Wi-Fi Service Coordinators of PMNFCC For Halls
WIRELESS (WI-FI) & INTERNET SERVICES
| Wi-Fi Coordinator-1 | Wi-Fi Coordinator-2 | Wi-Fi Coordinator-3 | Wi-Fi Coordinator-4 |
|---|---|---|---|
Mr. Zakir Ali
zali.cc@amu.ac.in
Contact Number: 3660
| Mr. P. A. Zia Email Id: pazia.cc@amu.ac.in Contact Number: 3660
| Mr. Salman Habeeb
salman.cc@amu.ac.in Contact Number: 3660
|
Mr. Tabish A Khan Email Id: takhan.cc@amu.ac.in Contact Number: 3660
|
WIRED INTERNET SERVICES
| L1-Team | L2-Team | L3-Team | L4-Team | Service Coordinator |
|---|---|---|---|---|
| On-Duty Shift In-Charge Contact Number: 3660 | Mr. Masood Afaq Email Id: alijohar40@gmail.com Contact Number: 3660 | Mr. Salman Habeeb Email Id: salman.cc@amu.ac.in Contact Number: 3660 | Mr. Tabish A Khan Email Id: takhan.cc@amu.ac.in Contact Number: 3660/3654 | Mr. Mohd. Saleem Ali Email Id: saleem.cc@amu.ac.in Contact Number: 3657 |
UNIVERSITY EMAIL SERVICES
| L1-Team | L2-Team | L3-Team | L4-Team | Service Coordinator |
|---|---|---|---|---|
On-Duty Shift In-Charge
Contact Number: 3660 | Mr. Mohd. Atif Kaleem Email Id: emailadmin@amu.ac.in Contact Number: 3663 | Mr. Hasin Ahmad Khan Email Id: hakhan.cc@amu.ac.in Contact Number: 3681 | Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655 | Mr. Mohd. Saleem Ali Email Id: saleem.cc@amu.ac.in Contact Number: 3657 |
WEBSITE SUPPORT SERVICES
| L1-Team | L2-Team | L3-Team | L4-Team | Service Coordinator |
|---|---|---|---|---|
On-Duty Shift In-Charge Contact Number: 3660 | Mr. Ahmed. S. Qutbi Email Id: asqutbi.cc@amu.ac.in Contact Number: 3659 | Mr. Shariq Zaheer Email Id: szaheer.cc@amu.ac.in Contact Number: 3681 | Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655 | Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655 |
DESKTOP/LAPTOP RELATED IT-SERVICES
| L1-Team | L2-Team | L3-Team | L4-Team | Service Co-ordinator |
|---|---|---|---|---|
| Mr. Mohd. Shoyed Iqbal Email Id: msiqbal.cc@amu.ac.in | Mr. Hasin Ahmad Khan Email Id: hakhan.cc@amu.ac.in Contact Number: 3659 | Supplier Concerned | OEM Concerned | Chairperson/HoD Concerned |
SOFTWARE SUPPORT SERVICES
| L1-Team | L2-Team | L3-Team | L4-Team | Service Co-ordinator |
|---|---|---|---|---|
On-Duty Shift In-Charge
Contact Number: 3660 | Mr. Mohd. Arif Ilyas Email Id: trainee2@myamu.ac.in Contact Number: 3659 | Mr. Tabish A Khan Email Id: takhan.cc@amu.ac.in Contact Number: 3681 | Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655 | Mr. Sudhir Bansal Email Id: sudhir.cc@amu.ac.in Contact Number: 3658 |
TECHNOLOGY CONSULTANCY SERVICES
| L1-Team | L2-Team | L3-Team | L4-Team | Service Co-ordinator |
|---|---|---|---|---|
| Mr. Khan Aaftab Email Id: trainee1.cc@amu.ac.in Contact Number: 3660 | Mr. Hasin Ahmad Khan Email Id: hakhan.cc@amu.ac.in Contact Number: 3681 | Mr. Mohd. Atif Kaleem Email Id: atifkhan.cc@amu.ac.in Contact Number: 3663 | Mr. Malik H Hashmi Email Id: malkhashmi.cc@amu.ac.in Contact Number: 3655 | Mr. Sudhir Bansal Email Id: sudhir.cc@amu.ac.in Contact Number: 3658 |
SAMARTH SUPPORT SERVICES
Central Samarth Team, IIC UDSC, New Delhi
Email Id: projectsamarth@iic.ac.in
Contact No: 011-24116753
| L1-Team | L2-Team | L3-Team | L4-Team | Service Co-ordinator |
|---|---|---|---|---|
On-Duty Shift In-Charge Contact Number: 3660 | Mr. Mohd. Atif Kaleem Email Id: atifkhan.cc@amu.ac.in
Contact Number: 3681 |
Mr. S M Aslahuddin Ahmad
Email Id:
smaahmad.cc@amu.ac.in
Contact Number: 3681 |
Mr. Faraz Ahmad
Email Id:
fahmad.cc@amu.ac.in
Contact Number: 3681 | Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number :3655 |
| IT Service Management (ITSM)-Workflow of PMNFCC, AMU | |
|---|---|
| L1-Team | Single Point of Contact (SPoC) for registering incident tickets for seeking support/guidance related to University IT Services as per service catalogue of PMNFCC. |
| L2-Team | Support tickets that cannot be resolved by L1 team will be handled by L2 team, When the ticket reaches to L2 level of IT Service Management (ITSM)-Workflow. |
| L3-Team | Support tickets that cannot be resolved by L2 team will be handled by L3 team, When the ticket reaches to L3 level of IT Service Management (ITSM)-Workflow. |
| L4-Team | Support tickets that cannot be resolved by L3 team will be handled by L4 team, When the ticket reaches to L4 level of IT Service Management (ITSM)-Workflow. |
| Service Co-ordinator | All escalations pertaining to existing IT services and assessments/evaluations of feedbacks/suggestions/requests of registered users pertaining to IT services enhancements will be handled by the IT Service Coordinator concerned. |
Director