SC/ST Cell
SOPs
Standard Operating Procedure (SOP) for Receiving the Complaint/Grievance:
SC/ST Cell accept complaints via email, written application, & in person.
After receiving the complaint/grievance, it is officially recorded in the specified register with a unique receipt number with date.
This unique complaint number is shared with the student or staff for further correspondence/communication.
Standard Operating Procedure (SOP) for Handling the Complaint/Grievance:
The received complaint/grievance is communicated to the competent authority.
The competent authority constitutes the committee as per the grievance.
The constituted committee shall investigate the case directed.
A suitable hearing will be given to the concerned by the committee.
After considering all parameters, the committee submits its report to the competent authority.
As per the directions from the competent authority, the actions may be taken to resolve the issues.
The concerned shall be informed about the action taken.
If any complaint/grievance is found invalid, the complainant and the person against whom the complaint is made will be informed accordingly.
