Redressal of Grievances of Students

Students’ Grievance Redressal Committee (SGRC) Policy

1. Preamble

In accordance with the University Grants Commission (UGC) Regulations and the guidelines of the National Assessment and Accreditation Council (NAAC), the Institution establishes a Students’ Grievance Redressal Committee (SGRC) to address and resolve grievances of students in a fair, transparent, and time-bound manner. The policy aims to uphold student rights and ensure a safe, inclusive, and supportive academic environment.

2. Purpose

The Students Grievance Redressal Committee (SGRC) is constituted to provide a fair, transparent, and time-bound mechanism for addressing grievances of students related to academic, administrative, infrastructural, financial, or interpersonal matters.

3. Objectives

• To provide a structured and accessible mechanism for redressal of students’ grievances.

• To ensure impartial, transparent, and timely resolution of complaints.

• To safeguard the rights, dignity, and well-being of students.

• To promote accountability and good governance within the institution.

• To identify systemic issues and recommend corrective and preventive measures.

4. Composition of SGRC

The SGRC typically consist of:

• Chairperson (senior faculty member)

• Faculty representatives (from different departments)

• Student representative(s)

5. Functions of the SGRC

• Receive grievances submitted by students.

• Examine the grievances and conduct necessary inquiries.

• Ensure fair hearing to all concerned parties.

• Recommend appropriate redressal measures.

• Maintain records of grievances and their resolution.

4. Types of grievances

The SGRC shall address grievances related to:

• Academic issues (evaluation, attendance, teaching-learning process)

• Administrative matters

• Infrastructure and facilities

• Fees, scholarships, and financial concerns

• Harassment, discrimination, or unfair treatment (excluding cases covered under specific statutory bodies such as ICC)